Its All About Making Progress

We have had another busy year and hope that you enjoy reading this year’s annual review, all figures in this report relate to the period from 1 April 2016 to 31 March 2017.

Each year we produce an annual review for tenants detailing how we have performed in the year.

Thank you very much for taking the time to read this report. It is written for you to help you decide how well we are doing. I would love to hear your feedback, both on the report itself and on our performance.

We have tried to be honest about both what we are good at and where we need to improve. Whether you agree or disagree, your opinions matter, so please do let us know.

There are lots of ways that you can have a say and change the way we do things and your input really does make a difference. For example, over the last year our Scrutiny Pool has contributed towards the development of our website to make it more user friendly and it has helped to ensure that the website includes information that is useful to tenants. Tenants have also shaped our local training offer by helping us to develop a menu of community-based training courses that are delivered locally and tailored to tenants’ needs.

We would like to thank everyone who has given up their time to get involved with us and look forward to welcoming many more of you on board.

Bernie Keenan 

Executive Director (Services and Growth)