From 20 June until 14 September, we experienced a technical issue with our website that prevented some enquiries and requests sent via the website forms from reaching our customer contact centre.

You therefore may not have received a response to your request or enquiry.

We apologise for any inconvenience that this may have caused.

If your query is still unresolved or you have any concerns at all, please contact us on web chat, email or call 03333 204555.

Our contact centre is open between 8am and 6pm, Monday to Friday.