Live chat proving a hit with customers
August saw our busiest month for live chats on our website - double compared to last year!
We are now looking at a new provider that can support us to deliver an even better service to our customers.
Live chat is available from 8am until 5pm and can be used by staff and customers for all queries apart from the processing of payments and reports of anti-social behaviour.
Some of the feedback from customers includes:
“ The person I spoke to on chat was extremely helpful and understanding. ”
“ Quick and efficient.”
“ The lady I’ve been chatting with has been extremely helpful, and gave me all the information I’ve asked for.
“ I was happy with the way I was helped today and my queries resolved."
“ Fast, efficient and just great!”
“ Easy to chat to.”
“ Great service.”
“ Was very useful service and I got the answers to my question.”