Lancashire-based Progress Housing Group has won a prestigious housing industry award that showcases compelling and inspirational success stories of tenants, landlords and contractors.

The Group’s Supported Living Tenant Engagement service was awarded the Excellence in Engagement in Supported Housing Award in the northern region Tenant Participation Advisory Service (Tpas) Awards 2018.

Annette Stevens, Head of Supported Living and Progress Opportunities, said: “We are delighted to have won the TPAS Award, as we are very proud of the way our supported living tenants are involved at every level of our business, from consultation stage to full involvement on Progress Housing Group’s Scrutiny Pool, demonstrating that disability needn’t be a barrier to active engagement.

“We recognise that our tenants have a wide range of abilities, learning styles and communication needs and we believe that all our customer views are important to us.”

Progress Housing Group, supported living tenant Christopher Wren from Chorley said: “Working with my landlord, Progress Housing Group, helps me to achieve my aspirations as they help me to get involved in different activities from attending local meetings to getting involved in national conferences and day trips out. I feel important to Progress as they listen to me.”

A number of ways that Progress Housing Group involves its supported living customers include:

  • Tenant meetings and forums
  • Drop-in session and road shows
  • Mystery shopping and tenant inspections
  • Involvement with tenant newsletters
  • Environmental projects
  • Community Investment fund working parties
  • Community radio stations
  • Arts projects