Your feedback helps us to improve the services that we deliver to you. It helps us to know what your expectations are, and how we can meet them. Feedback also enables us to identify any changes that we may need to make to our services, to provide you with the standards and quality that you expect.

In 2018/19, we received 411 complaints and 280 compliments as follows:

Complaints for 2018/19

  • Allocations & Administration 11
  • Neighbourhoods & Tenancy 25
  • Home Ownership & LeaseholdServices 5
  • Tenant Rents & ServiceCharges 10
  • Repairs & Maintenance 234
  • Progress Connect & Scheduling 60
  • Progress Lifeline 6
  • Development 3
  • Independent Living 18
  • Supported Living 26
  • Progress Living 9
  • Refuge 2
  • Community Involvement 2

 Total 411

Compliments for 2018/19

  • Property Services 113
  • Progress Connect 38
  • Progress Lifeline 35
  • Housing Management, Rents &Leasehold 26
  • Independent Living 29
  • Supported Living 26
  • Progress Living 6
  • Refuge 5
  • Progress Opportunities 2

Total 28

 

How to make a complaint or provide a compliment

You can submit feedback by contacting us on 03333 204555, Monday to Friday 8am - 6pm, by web chat at www.progressgroup.org.uk, by letter, or by e-mail to  feedback@progressgroup.org.uk. You can also submit your feedback via the website on a feedback form, or come into one of our offices during opening hours.