Progress Housing Group aims to provide excellent customer services.

Our Customer Contact Charter sets out the standards of service you can expect from us. It has been developed with feedback from our customers and residents and each of the standards has a clear measure which has been agreed with our customer and resident Scrutiny Pool, who will monitor each area and report to you.

The commitments are designed to provide the highest quality service and meet our customer and residents’ needs within available resources.


Customer Charter 2019 V2