What is mystery shopping?

This is feedback that we receive from customers to tell us about their experience of a telephone call or web chat.

This opportunity is open to all of our customers.

So next time you contact us by phone or web chat please let us know how you found the experience by completing one of the Mystery Shopping forms. All the feedback we receive is used to improve the services we provide.

If you want to know more information please contact Progress Involvement team on community@progressgroup.org.uk or phone 03333 204 555.