Why our telephone number starts with 03.

03 telephone numbers were introduced by Ofcom in 2007, as an alternative to the unpopular, expensive premium 0844, 0845 and 0870 numbers.

Even though 03 numbers have been around now for over 10 years there remains a lot of confusion about what they are for and how much a call to an 03 number will cost.

UK 03 numbers are non-geographical which means they are not tied to a particular location.

03 numbers are much cheaper to call, with rates the same as a local landline call (even from a mobile) and most major network operators include calls to 03 numbers in their pre-paid call bundles or charge for them at the minimum rate of any pay as you go mobile service.

Ofcom proposed that the 03 number service be used by Government, public services and charities so that their customers could have a ‘mobile friendly’ service. This was made law to ensure all networks had to follow the same pricing structure, as they hadn’t done with 08 services.

Revenue sharing is where the dialled party can receive a share of what the consumer pays to make a call and this is also not allowed on calls to 03 numbers. Lots of well-known companies did use 084 and 087 numbers and because of this a number of websites offer alternative numbers that are cheaper to phone: www.saynoto0870.com is an example of one of these. Progress Housing Group have never used any revenue generating services.

The benefit of using an 03 number over a landline number is that it does not tie us to specific offices and enables us to move services between sites or lines easily in the future.