It's been independently verified - we provide excellent customer service!

We were delighted to receive confirmation recently that we've once again achieved this prestigious award and have retained formal accreditation to the Customer Service Excellence ® standard.

Available to companies and organisations in any sector, Customer Service Excellence operates on three levels; it is a means to benchmark user experience against a national framework, an opportunity to develop and continually improve customer service skills, and a valuable tool for those striving to be the best they can be.

Stephen Spencer, Head of Progress Connect at the Group said, "At Progress Housing Group, we continually strive to put customers at the heart. To retain the Customer Service Excellence standard year on year means a lot to us as it reflects the importance we place on supporting our tenants and providing the best possible service to them.

"Thank you and well done to all our teams who have been involved in maintaining this accreditation for the Group."

About Customer Service Excellence

The Customer Service Excellence standard was developed by the Government in 2006 to replace the customer service charter mark and offers a practical tool for driving customer-focused change within an organisation. The accreditation also provides independent validation and certification, and formal recognition of excellence and achievement in customer service.

You can see all the awards and accreditations which Progress Housing Group currently holds by visiting the awards and accreditations page on our website, click here.