During the last quarter of 2019/20 (quarter 2) we received 103 complaints and responded to 82.52% of complaints within our target timescales. We also received 74 compliments

We want to hear your views You can submit feedback by:

Contacting the Progress Connect Team on 03333 204555 or by web chat, Monday to Friday 8am6pm, by E-mailing enquiries@progressgroup.org.uk

Going online on our website, www.progressgroup. org.uk/feedback Writing to us at Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW Visiting us during opening hours (see page two for opening hours and our Head Office address).