During the pandemic, we have been working with our partners in the local community to help those customers most in need to quickly and easily access support and guidance. In March, we formed a new ‘Here to Help’ Team who provided advice and support with issues such as:

• Finances

• Physical or mental health

• Access to vital services

• Access to food and prescriptions

• Childcare arrangements.

As part of the service, we have also made over 37,000 calls to tenants and service users to offer additional support, including signposting, urgent referrals, or providing a kind and smpathetic listening ear. To read more click on this link www.progressgroup.org.uk/ coronavirus-welfare-calls

Further information on our service delivery and regular updates can also be found on our dedicated coronavirus (COVID-19) hub, www.progressgroup.org.uk/coronavirus

Anna’s Here to Help story

Anna's lives with her three young children, has bipolar disorder and has been experiencing financial difficulties.

Anna’s anxiety was exacerbated by the impact of coronavirus (COVID-19) and she was struggling to cope. Our Here to Help Team listened to her concerns and referred her to our Financial Inclusion Team to support her with her finances, and also our Progress Futures Team who are now working with Anna to help her get ready to access classroom-style training courses in Maths, English and basic IT skills.

Externally, the Pathways Mental Health Team is now also supporting Anna.

*This case study has been anonymised

The ‘Here to Help’ Team was set up as an emergency service during the height of the pandemic, however, if you feel you could benefit from any advice or support, please contact the Progress Connect Team on 03333 204555, emailing enquiries@progressgroup.org.uk, or using live chat on our website www.progressgroup.org.uk.