In line with government guidance, the localised Leicester lockdown affects the following areas:

  • Leicester
  • Oadby and Wigston

 If you are unsure whether your property is subject to the localised lockdown, please check the Leicestershire County Council website [external link].


We will only be offering emergency repairs and statutory compliance checks during the localised lockdown. We thank you for your co-operation and will be in contact when we can reconvene services.

Services at this time will include: 

  • Emergency only service for new repairs requests
  • Any routine repair appointments will not be carried until after the lockdown period ends
  • We are taking details of repairs to try and reduce large scale reporting when lockdown is lifted
  • All planned non-emergency inspections or visits by surveyors may be cancelled
  • All essential safety checks to gas appliances, fire alarms, safety equipment and lifts will continue.
  • All planned works, such as kitchen and bathrooms will be postponed until the lockdown has ended

We will:

  • Be contacting all the affected properties to carry out welfare checks
  • Gardening and window cleaning services will continue unless properties specifically request these services to be suspended. Communal cleaning will be suspended. 
  • Be in regular contact with Leicester and Leicestershire County Council Commissioning teams
  • Be in regular contact with Support Providers

Reporting a repair

Repairs and maintenance queries should be directed to our Progress Connect Team via;

Contacting the Supported Living Team

For any housing management queries:

Please contact the Supported Living Team on 0333 320 2671