Last year, we identified some problems in the way we were monitoring some health and safety work. We found that some of our inspections had been carried out late and that some of the follow up repairs and other actions had also taken too long to complete.

We told the housing regulator straight away and since then we have been working to put things right. We have updated our working practices and over the next few months will complete the last few outstanding inspections and catch up works.

We apologise to all of our customers for these mistakes. We are disappointed that these problems arose but we are determined that this will not happen again. Our aim is to become one of the very best housing associations in the country in this field of work. We are well on track to achieve that aim.

We do not believe that anyone has been put at risk and no-one should be worried. We have briefed the tenant members of our Scrutiny Pool who already have the power, supported by independent external advisors paid for by the Group, to look at any of our services to make sure they are happy with the work we are doing. We will ensure they are provided with all the information they need to choose which areas they wish to look at in future.

The housing regulator has noted all the work we have done to put things right, but they have decided to ‘downgrade’ their assessment of us from the very top rating (G1) to the second rating (G2). They have done this because they now want us to prove to them that we have strengthened our management and control framework to ensure that we are managing all health and safety risks properly. Over the coming months we will provide them with all the information they require to demonstrate this.

In the meantime, if you have any queries or concerns please to do not hesitate to contact us.