During lockdown, we continued to complete emergency repairs and essential compliance related safety checks and remedial works, including gas servicing and electrical testing in your home. This is to ensure your health and safety and to meet the requirements of our regulator.

From 1 June 2020, we restarted our non-emergency repairs service, so long as we can maintain social distancing and can continue to follow government guidance. We have also put extra measures in place to make sure you are protected; this includes Personal Protective Equipment (PPE) for our operatives, which they may wear if required on their visit to your home.

We have put together a short video to explain how we can make sure that our repairs and essential compliance checks can be completed as safely as possible during coronavirus (COVID-19).

This video can be viewed on our website www.progressgroup.org. uk/coronavirus-repairs together with some helpful how-to videos on:

• What to do in the event of a gas emergency

• How to switch off the electrics in an emergency

• How to turn off your water supply

• How to unblock a toilet

• What to do if your pipe or sink is blocked.


Delivering COVID-19 secure services

We confirm we have complied with the government’s guidance on managing the risk of COVID-19.

✓ We have carried out a COVID-19 risk assessment and shared the results with the people       who work here

✓ We have cleaning, handwashing and hygiene procedures in line with guidance

✓ We have taken all reasonable steps to help people work from home

✓ We have taken all reasonable steps to maintain a 2m distance in the workplace

✓ Where people cannot be 2m apart, we have done everything practical to manage     transmission risk.