The new national restrictions came into force on 5 November, as I am sure you are aware. We have had many challenges, and the last few months have been very difficult for many people.
At Progress, we are proud of the enormous efforts of our tenants and colleagues working together to ensure that everyone is kept safe and well.

During this second lockdown, we are confident that we can deliver all of our normal services while adhering to government guidelines.

There are a few areas where we will be making adjustments to the services we offer:

a) We will be cutting back on some of the internal planned maintenance works we carry out. Particularly those jobs involving several operatives working inside a property over a long period. This will include, for example, kitchen and bathroom replacements. If you were due any works in the next four weeks, we will be in touch with you.                                             

b) Our reception in Sumner house will close to the public. However, receptionists will be available to help customers with emergencies or for those who may need some extra assistance. We ask that you please cooperate with us, and where possible if you need to see someone in the office that this is done by appointment.                                                              

c) General housing management visits will continue. We will contact you in advance to make sure that you are comfortable with the visit and that they can be done in a safe way and in line with government guidance. Repairs will also continue as usua.

Throughout the pandemic, we have made over 70,000 calls to see how you are and if additional support is needed.

This will continue, but if you do have any ideas of how we can do things differently or better, please let us know.

You can continue to contact us as detailed below and read updates on our website:

Please do let us know if your circumstances change or are required to self isolate when we contact you. We thank you for your continued patience and understanding.


Yours sincerely

J Sig

Jacqui De-Rose
Chief Executive Officer