Progress Housing Group are thrilled to announce that they have been chosen as finalists in the prestigious Lancashire Business View Red Rose Awards 2020.


The Lancashire-based housing group has been shortlisted in two categories; the In-House Training Award, and the Customer Service Award, for their work providing outstanding customer service to tenants, customers and stakeholders, and for the training and value they place on their staff.

Progress Housing Group is currently investing more than ever before in systems and online services to improve their customer experience and has completely revamped their training offer with the recruitment of a specialist in-house Quality and Training Co-ordinator focused on developing and strengthening customer-facing staff within the Group.


Head of Progress Connect, Stephen Spencer, said of the Red Rose award nominations, "We are absolutely delighted that the Red Rose Awards has recognised our Progress Connect Team for their innovative and transformative approach to supporting our staff development and commitment to putting our customers at the heart of everything we do.


"Over the last 12 months, we have transformed our approach to training with a programme that furnishes our staff with the skills and knowledge they need to do their job, and do it extremely well. The feedback we’re receiving from customers and staff reinforces that our hard work is paying off, with positive feedback received from the training of our newest team members. Our customers are also telling us that we have polite and helpful staff, who show empathy and understanding, whilst providing a quick and efficient service.


"We are looking forward to meeting the Red Rose Awards judges in the next stage of the awards and explaining why we're committed to developing and upskilling our team and improving our customer experience, before celebrating with all the shortlisted Lancashire businesses and charities at the awards ceremony in March!"


The nominations come after Progress Housing Group achieved accreditation to the Customer Service Excellence ® standard at the end of 2019.


The Red Rose Awards is the event where Lancashire business, commerce and industry are celebrated. It provides the best possible platform to promote success, and to encourage inter-trading in the county.


The winners will be announced at an awards ceremony on Thursday 12 March 2020 at the Winter Gardens, Blackpool. You can find out more about the awards and the finalists on the Lancashire Business View Red Rose Awards website (opens in new window).