Progress Housing Group announced as finalists in the Chartered Institute of Housing and Inside Housing's Housing Heroes awards


Progress Housing Group is delighted to have been shortlisted in two categories in the 2020 Housing Heroes Awards, an annual celebration of the unsung heroes of the housing sector.


The Lancashire-based housing group’s customer services team, Progress Connect, is a finalist in the ‘Customer experience award’ category. In addition, Progress Connect’s quality and training coordinator, Ceri Walker, has also been announced as a finalist in the ‘Inspirational colleague of the year award.’


The prestigious awards are organised annually by the Chartered Institute of Housing (CIH) and Inside Housing to recognise the people who make housing great.


Stephen Spencer, Head of Progress Connect at Progress Housing Group, said, “We are absolutely thrilled to have been shortlisted in the Housing Heroes awards.


“The Progress Connect Team has revolutionised our digital services over the last 12-18 months, transforming how we communicate with our customers and tenants and helping to support our tenants achieve independence. The improvement in customer engagement and experience can be seen in our customer satisfaction results, which we are really proud of.


“For Ceri to also be recognised for her amazing contribution to the Connect Team and the Group, is so well-deserved. Ceri’s work in quality and training has improved effectiveness within the team for our staff, and for our tenants and customers.


“Both nominations recognise and celebrate the hard work and commitment of the Progress Connect Team in providing an exceptional customer experience, internally and externally, and I am incredibly proud of Ceri and our whole team.”


Progress Housing Group will find out if they have been successful at the Housing Heroes Awards virtual awards ceremony on 10 September, which will run alongside Housing 2020: The virtual festival.


The Housing Heroes Awards are sponsored by Aico Resident Safety Campaign, Intratone and Places for People and organised by Inside Housing and the Chartered Institute of Housing. For more information about the awards, please visit the Housing Heroes Awards website.