At the beginning of each year we review your rent and service charges.

Every tenant will receive a personal letter about their rent and service charge review.

Why do we increase our rent?

house icon

Meet our financial obligations and deliver our investment programme

tool icon

Carry out repairs and maintenance, meet our health and safety obligations

chart icon

Ensure high standards of service and to make service improvements

 

Find out more by watching our short video:

 

Frequently asked questions

Shared owners and leaseholders will receive an individual notification which will reflect the terms of their lease.

This sheet contains a description of the services that Progress Housing Group provides; it will, therefore, refer to services that may not necessarily be provided to you or your property. You will find the details of the individual charges for the services you are receiving on the bottom of your rent and service charge statement.

The service charges are split into three sections, Property Related Service Charges, Personal Service Charges and Support Charges.

Section 1: Property-Related Service Charges

Property-related service charges refer to services that are provided by Progress Housing Group to your property and the surrounding area. The cost of each service charge is calculated to include costs incurred by Progress Housing Group in providing these services. The calculation includes, the cost to provide, maintain and repair any equipment involved in providing the service. It also includes staff time and utility costs required to provide the service.

Amenity Lighting

Amenity lighting relates to street lighting, which has not been adopted by the local authority and is the Association’s responsibility to provide. This category can include lighting which is provided to improve security in specific locations, including internal lighting in the communal stairwells and external lighting at blocks of flats.

Adaptations

The cost of maintaining and possible replacement of aids and adaptations provided for tenants.

Administration charge

The cost of administering the services we provide to your property and the surrounding area. The charge is calculated at 15% of the cost of each service provided, excluding the Management Cost and External Management Charge.

Annual Service of Photovoltaic

We have fitted photovoltaic panels (also known as Solar Panels) to the roofs of some of our properties. This charge relates to the servicing of these panels.

Buildings Insurance Premium

The cost of providing buildings insurance to properties which are owned by Progress Housing Group and leased to a leaseholder.

Bulk Container

These are large industrial bins which are used at some of our schemes.

Certification Charge

The cost for producing the annual service charge statement, which is issued to customers with variable service charges.

Communal Area Repair & Maintenance

The repair and maintenance of communal areas within a scheme.

Communal Cleaning

Cleaning of communal areas at a scheme or block of flats, this may include a community centre, toilets, hallway, stairway and corridors.

Communal Contents Insurance

The cost of providing contents insurance for items that are owned by the Progress Housing Group.

Communal Electricity

The cost of providing lighting and, or heating, within the communal areas of a scheme or block of flats.

Communal Gardening

The cost of garden maintenance such as pruning, grass cutting, and maintaining borders to communal gardens.

Communal Repair of Furniture, Fixtures and White Goods

The maintenance and replacement of fixtures, fittings and white goods within the communal areas of a scheme.

Communal Gas

The cost of providing heating to communal areas within a scheme or block of flats. In some schemes, the heating system supplies both the communal areas and individual flats. In these schemes, the charge for the communal area is included as a property related service charge and, the charge for the individual flat is included in the personal charge in section 2.


Communal Health & Safety

The cost of providing signage and adaptations to communal areas which are required to meet Health and Safety regulations.

Communal Internal Decoration

Carrying out internal decoration to the communal areas within a scheme, including the replacement of the floor coverings.

Communal Pathway & Parking

The cost of maintaining and repairing communal pathways and parking areas which are the responsibility of Progress Housing Group.

Communal Pest Control

Removal of wasps’ nests and the control of other pests within the communal areas.

Communal TV Licence

The cost of providing a TV licence for a television provided by Progress Housing Group in a communal area.

Communal Water Charges

The cost of providing water to the communal areas in schemes. In some schemes, the water supplies both the communal areas and individual flats. In these schemes, the charge for the communal area is included as a property related service charge, and the charge for the individual flat is included in the personal charges in section 2.

In some properties, we provide and maintain the water meters. In these properties, the service charge is for provision of these meters and not for any water consumed and this is billed directly to the individual resident by the relevant utility company.

Communal Window Cleaning

The cost of cleaning windows to communal areas.

Concierge

This charge only applies to our single homeless units to maintain the security of the building.

Digital TV Maintenance

Due to the TV signal switching from analogue to digital, we had to install a communal system to some of our properties to enable them to receive a TV signal. This charge relates to the maintenance of this system.

Estate Caretaker

A caretaker is employed to deal with issues such as removing bulky items of rubbish from a tenant’s property, dealing with fly-tipping and in some cases carrying out minor repair improvements. They also deal proactively with issues such as graffiti and the estate appearance, making sure areas are kept clean and tidy in conjunction with our grounds maintenance contractor.

They also work with tenants to advise and encourage them to keep their properties and gardens clean and tidy. In addition to this, they attend local meetings and deal with other estate management issues that arise with other agencies such as the local authority and the police. They also work with other estate staff on projects in their areas, such as improvement of a grot spot or planting projects.

External Management Charge

Other companies manage some properties owned by Progress Housing Group. This company is responsible for providing services to the property, these would usually be the responsibility of Progress Housing Group, such as grounds maintenance or maintenance of communal areas.

Grounds Maintenance

The cost includes the cutting of grass on communal greens, grass verges and other communal areas in an area that is owned by Progress Housing Group. All tenants in the area share in the cost of this service, even if they do not have a verge or communal space directly adjacent to their property. The reason for this is that everyone benefits from the areas maintenance of these areas.

Inbuilt Appliances

In some circumstances, inbuilt appliances, are provided by Progress Housing Group, for example, cookers and hobs. These remain in the ownership of Progress Housing Group, who therefore have the responsibility to repair, maintain, insure and replace these items.

Legionella Risk Assessment

The cost incurred to carry out water checks and legionella testing.

Maintenance of communal passenger lift & Provision of communal passenger lift
The cost of providing, servicing and maintaining the passenger lift installed at a scheme.

Management Costs

Where management services are provided by Progress Housing Group, for example: at Independent Living schemes, the housing management function is provided by the Independent Living Co-ordinators and the scheme cleaner.

Office Costs

The cost of providing and operating an office located within some of our schemes.

Other Communal Heating Source (fuel-based heating)

The cost of providing heat to communal areas within a scheme or block of flats, which uses an alternative fuel to gas and electricity.

In some schemes, the heating system supplies both the communal areas and individual flats. In these schemes, the charge for the communal area is included as a property related service charge, and the charge for the individual flat is included in the personal charge in section 2.

Planned & Cyclical Maintenance

This charge is for the provision of planned and cyclical maintenance to our leasehold properties. Cyclical maintenance relates to maintenance which takes place on a cycle, such as external painting. Planned maintenance refers to maintenance which is scheduled from our stock condition survey and is usually large maintenance items such as replacement of a roof.

Property Related Service

The costs of services provided by Progress Housing Group to your property and the surrounding area. The costs of each service are calculated to include the costs incurred by Progress Housing Group.

Provision and Replacement of Furniture, Fixtures and White Goods

The cost of providing and replacing items of furniture, fixtures and white goods which are owned by Progress Housing Group.

Provision of Communal Alarm & Fire Equipment

Some of our schemes and blocks of flats have an alarm system and fire equipment installed which is maintained and repaired by Progress Housing Group.

Provision of Other Communal Alarm

The cost of providing other alarms (not fire alarms), this can include the provision of Tunstall alarms in Independent Living schemes.

Provision and maintenance of CCTV System

Some of our schemes and estates have CCTV cameras installed to assist with security of the area.

Provision of Communal Telephone

Provision of a telephone to a scheme, for the use of staff involved in the management of the scheme and provide a telephone line to facilitate alarm equipment.

Provision and maintenance of communal stair-lift

The cost of providing, servicing and maintaining a stair-lift installed at a scheme.

Provision and Maintenance of Door Entry System

Some of our schemes and blocks of flats have an intercom door entry system, which is maintained and repaired by Progress Housing Group.

Refuse Collection

Provision of waste collection service.

Routine Maintenance

This charge relates to leasehold properties for providing day to day repairs and maintenance. These items are unable to be planned for, as they are required to repair items as and when they are needed, such as repairing a leaking gutter.

Servicing of Electrical Equipment (Portable Appliance Testing)

Carrying out PAT testing to electrical equipment within the communal areas which are owned by Progress Housing Group.

Sinking Fund

A sinking fund is an amount of money which may be used to help leaseholders pay for planned repairs to the property, for example, replacing the roof or external painting. This has to be kept in a separate account.

Specialist Equipment

The cost of servicing items of specialist equipment provided by Progress Housing Group, such as specialist baths and fixed hoists.

Staff Protective Clothing

Provision of protective clothing for Progress Housing Group’s staff in line with health and safety policies. This is specifically for staff in Independent Living schemes.

Section 2: Personal Charge

Personal charges refer to services that are provided by Progress Housing Group to you in your individual property.

Concessionary TV Licence

Cost of providing concessionary TV licence.

Personal Heating Charge

This charge relates to the cost of providing heating to your individual property from a communal boiler. The charge pays for the usage of gas or electricity for heating, it does not include any cost for the maintenance of the heating system.

Personal Service Charge

Cost of providing services to you in your individual property.

Personal Water Charge

This charge relates to the cost of providing water to your individual property from a communal supply. The charge pays for the usage of water; it does not include any cost for maintenance.


Section 3: Support Charge

Support charges refer to support services that are provided by Progress Housing Group to residents of our Independent Living schemes. It pays part of the cost of the Independent Living coordinator, the response service for out of hour’s emergencies, the alarm equipment and the staff who monitor the 24-hour emergency alarm system.

 

Did you know?

You can manage your rent account online. Register for your account here. 

Register now

For more information about your rent and service charges, please contact us.