Planned improvement programme
We are delighted that following full lockdown earlier this year, we have made a great start on our planned improvement programme, with our external work programmes commencing on the 1 June and our major improvement programme (including new bathrooms and kitchens) commencing on the 1 August.

However, due to lockdown 2, we had to pause some internal improvement works, particularly bathroom and kitchen installations, but these will now recommence, with the agreement of the tenants concerned.

We have had to revise our plans to ensure we can safely deliver all our works, adhering to government guidelines, but have set demanding targets. We aim to deliver as much
of the original programme as possible, spending over £27 million improving and repairing your homes, replacing over 230 kitchens, over 300 bathrooms, 240 doors, and over 400
heating systems.

Gas servicing
Every year we need to check the safety of all the gas appliances that we have provided in your home. This service is for your safety to ensure that everything is working safely and
efficiently. We continued to deliver this essential service throughout lockdown to keep you safe and secure in your home.

Electrical testing
Every five years, we need to carry out a condition report of the electrical system that we maintain in your home. This report is for your safety to ensure that everything is working
safely. As with Gas, we continued to deliver this essential service throughout lockdown.

You must allow us access to your home to carry out these checks. Gas servicing and
electrical testing is carried out to keep you safe in your home, so please allow us access at the agreed time.

Responsive repairs
We have been working hard to catch up on 1,800 non-emergency repairs that were put on hold when the lockdown was introduced. We are delighted to report that we have caught up on the backlog and are now operating close to ‘business as usual’. We will continue to
monitor local lockdowns carefully, ensuring we follow government guidelines and working safely at all times. We ask for your patience and understanding when booking in repairs as the demand for our service is exceptionally high following the lifting of COVID-19 restrictions.

Empty homes repairs
We have continued to carry out repairs and improvements to our empty properties throughout lockdown to enable much-needed homes to be provided to people who are homeless or at risk of becoming homeless.

So you know what to expect when we visit your home, whether this be to carry out essential safety checks, responsive repairs, or major planned work, please check out our video.