Progress Housing Group has achieved Customer Service Excellence re-accreditation

For the third consecutive year, we have achieved the Customer Service Excellence accreditation by the Centre for Excellence.

We achieved compliance plus (going above and beyond) in three key areas:

  • Customer Insight
  • Culture of the organisation
  • Information and access

Stephen Spencer (Head of Housing Support Services) said:

This is a fantastic achievement for the Group, I would like to thank colleagues and customers who were involved in pulling everything together. This is a true example of one team working where we have demonstrated our Customer First approach to putting our customers at the heart of what we do.


About Customer Service Excellence

We are delighted to have retained formal accreditation to the Customer Service Excellence® standard.

Available to companies and organisations in any sector, the Customer Service Excellence standard was developed by the Government in 2006 to replace the customer service charter mark and offers a practical tool for driving customer-focused change within an organisation. The accreditation also provides independent validation and certification, and formal recognition of excellence and achievement in customer service.

You can vew a list of all Progress Housing Group's awards and accreditations by clicking here to visit our website.