Have you updated your Universal Credit online journal?
Have you updated your Universal Credit online journal with your new housing costs for 2020/21? If not, ACT NOW as you are losing out on benefit you are entitled to!
We are aware of some customers who have not updated their new housing costs following the increase in rent from April 2020.
Failure to update your journal with your new housing costs will mean you do not receive the full amount to cover your monthly rent charge; this results in rent arrears and risks possession proceedings commencing.
Universal Credit will only backdate a change for one month. The longer you leave updating the change in your journal, the less benefit you will be paid, and the more arrears will accrue.
Changes in circumstances should be reported within two weeks of them occurring.
Shortly you will be receiving information about this year's rent review which will also require you to update your journal.
Remember, it is your responsibility to update your journal.
For help and advice on reporting the change through your online Universal Credit journal, please call us on 03333 204555.