It has been an exceptionally busy year and despite everything that has been thrown at us during 2020, we have worked hard to deliver the improvement programme to your homes.

The pandemic has impacted our services and following government guidelines we had to pause work on our planned programmes in 2020. We want to reassure you that if you were on the planned programme and we didn’t get to you, you are our priority this year and we will make every effort to complete the work before April 2022 subject to any further restrictions.

We have already increased investment in our planned programmes to ensure we can pick
up on all the work we weren’t able to carry out during the pandemic and have increased our overall planned programme spend of £7.5 million.

The table below summarises the work we are planning on carrying out by April 2022. This may alter if government guidance changes, but we will keep you informed throughout.
If you are on the planned programme, we will be contacting you in the coming months to make arrangements. We have also created a video to show you what to expect when we visit your home. We are adhering to government guidelines to ensure we are working in a COVID-secure way. Please check out our video on our website www.progressgroup.
org.uk/coronavirus-repairs so you can prepare for our visit.

Please remember to let us know if anyone in your home is shielding, isolating, or has coronavirus symptoms. We will rearrange to carry out the work when we can do so
safely and rest assured that we will not carry out any work to your home unless it is absolutely safe for you, our customers, and our colleagues.

In addition to our main programmes shown below for independent living and general needs, we will also be carrying out improvement works to include new roofs, storage heaters, windows, passenger lifts and essential compliance works such as new fire doors.

Independent living  General needs
40 kitchens    200 kitchens
100 bathrooms   219 bathrooms
55 central heating upgrades   400 central heating upgrades
54 doors 200 doors