Group Treasurer David Roden gives us his thoughts on his time accompanying Stock Condition Surveyor Dan Hubberstey as part of our A Day in the Life of series.

As a Stock Condition Surveyor, Dan’s role is to assess the property's physical condition and energy efficiency, looking at boilers, carbon monoxide alarms, checking windows, pointing and cavity wall insulations.  As David visited five properties in Kingsfold with Dan, he expected the day to be centred around technical detail. But it soon became clear Dan had developed a strong rapport with the tenants. They greeted him with familiarity and were happy to chat about their property.

David recalls: “I knew Dan’s role is to assess the physical condition of the property and the various parts within it, such as the kitchen and bathroom, so I expected the inspections to be quite ‘techy.’

“But I quickly realised that, first and foremost, Dan’s is a customer-focused role.

“Most tenants are very proud of where they live, so they were actively involved in the inspections. Our tenants know a lot about their homes, what works well and what doesn’t. Dan used this knowledge to his advantage, corroborating the evidence he could see with the records in the system.

Tenants also wanted to talk to Dan about a lot more than just the condition of their property. He captured a lot of maintenance jobs that he was feeding back to his line manager with photos to escalate.

“I really enjoyed the day. It was really great to go out and see what my colleagues do and meet the tenants to find out how they find living in our properties.”

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