Our volunteer tenants who make up the Scrutiny Pool have been busy reviewing our customer engagement.

They have used the National Housing Federation’s ‘Together with Tenants’ charter as a basis and used this to review our performance.

This review has been much bigger than those usually carried out by the Scrutiny Pool, so it has taken longer to complete.

We are delighted to say that the review is now complete. The Scrutiny Pool found that Progress Housing Group complied with all six areas of the ‘Together with Tenants’ charter, which are:

• Communication

• Accountability

• Quality

• When things go wrong

• Voice and influence

• Relationships

The Scrutiny Pool also made 18 recommendations to help make things better for tenants.

All the recommendations are being worked on and will be implemented over the next few months.

The next area to be reviewed is our electrical testing process.

If you would like to be involved in this, find out more about the Scrutiny Pool’s work, or suggest an area to review, please contact the Progress Involvement Team on 03333 204555 or email community@progressgroup.org.uk.