To keep you and your family safe, follow Gas Safe Register’s top tips:
  • Know the symptoms of CO (carbon monoxide) poisoning; headaches, nausea, breathlessness, collapse, dizziness and loss of consciousness.
  • If you smell gas or think there might be a gas leak, call the free 24-hour national gas emergency number immediately on 0800 111 999.
  • Never attempt to work on a gas appliance yourself; always seek the help of a qualified Gas Safe registered engineer who can work on your gas cooker, boiler or fire in a safe way.
  • Don’t cut corners – only employ a suitably qualified Gas Safe registered engineer when having gas work carried out in your home.
  • Always ask to see your engineer’s Gas Safe ID card. Make sure you check the back of the card, which will state which gas appliances they are qualified to work on.

We perform safety checks every year on gas appliances that we have provided in your home.

The law says we must carry these out and that you must allow us access to do this.


Find out more about gas safety on our website, visit
and for home safety home-safety
To report a repair visit
If you smell gas, do not wait; call the National Grid gas emergency number on 0800 111 999.