Rent and Service Charge 2022
At the beginning of each year we review your rent and service charges.
Every tenant will receive a personal letter about their rent and service charge review.
Why do we increase our rent?
Meet our financial obligations and deliver our investment programme
Carry out repairs and maintenance, meet our health and safety obligations
Ensure high standards of service and to make service improvements
Find out more by watching our short video:
Frequently asked questions
Shared owners and leaseholders will receive an individual notification which will reflect the terms of their lease.
What is happening?
As you may know, world energy prices have been increasing and are now at unprecedented levels. As a result, it’s predicted that there will be significant increases in energy bills when the energy price cap (which restricts what energy companies can charge) changes on 1 April 2022. Building insurance costs have also been increasing. An increase in insurance claims, building material costs and a lack of labour have contributed to increased prices. We are working hard to try and negotiate the best price possible from our suppliers. However, we still expect to see increases during 2022.
What does this mean for me?
The increase in energy prices will mean that we will all be paying more for our household energy bills. In addition, Progress Housing Group manages various communal energy supplies, and we are expecting to see increases in those bills too. The communal energy bills will cover things such as communal heating, lighting and laundry costs.
If you have a communal supply where you live, this will be paid for via your service charge. Some of our customers, like leaseholders and shared owners, will pay for their building insurance via their service charge. With the expected increases in the communal energy and insurance bills, we will need to change your service charges to meet those costs.
What can we do?
Most people are looking at ways to try and reduce the amount of energy they use to reduce their energy bills. Only using a washing machine when you have a full load or using energy-efficient light bulbs are ways that can help reduce your bills.Progress Housing Group is also looking at ways to improve the energy efficiency of the homes that we manage and reduce communal costs.
If you need help
We understand that you might have worries or concerns about the predicted increases. We are committed to supporting you should you face financial difficulties.Our specialist teams are here for you and can provide guidance on claiming benefits. If you need help, please contact us on 03333 204555, email firstname.lastname@example.org or via live chat on our website, between 8am and 5pm Monday to Friday.
We have plenty of support information on our website; visit www.progressgroup.org.uk/support-wellbeing/
Citizens Advice also provides an energy and financial advice service offering free, independent, confidential, impartial information and advice. If you need help, they can be contacted on 0800 144 8848 or the debt helpline on 0800 240 4420. They also provide a webchat service on www.citizensadvice.org.uk between 8am and 7pm, Monday to Friday.
Did you know?
You can manage your rent account online. Register for your account here.