We welcome both complaints and compliments. We love hearing from you, whether it is good or bad, as we look at all feedback as an opportunity to learn and improve our services.

We receive hundreds of wonderful compliments from our tenants every year about our services and what they mean to you. We are always delighted to hear from you. Every
compliment we receive is shared with the person who provided the service. It means a lot when our tenants take the time to contact us and share their experiences. Our colleagues are delighted when someone comments on how they may have gone that ‘extra mile’ or made someone’s day, so thank you.

We would love to hear more from you and enjoy hearing about the difference we make to you as individuals and in our communities.

We also appreciate hearing what we are not getting right so we can make changes to improve our services.

How to make a complaint or provide a compliment

  • Get in touch on 03333 204555
  • Live chat 
  • Email us
  • Write to us at Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW
  • Visit our offices in person
  • Contact us via your online tenant account – sign up or log in here.