We love hearing from you, whether it is good or bad, as we look at all feedback as an opportunity to learn and improve our services.

Here is an update on the complaints and compliments we received from Progress Housing Group tenants from April – December 2022:

  • We received 368 complaints
  • We responded to 93.5% of the closed complaints within the overall target timescales.
  • We also received 114 compliments


View our previous article, using data from April to September 2022: Complaints and compliments - April to September 2022 | Progress Housing Group 


The Group is a member of the Housing Ombudsman Scheme and we carry out an annual self-assessment against their Complaints Handling Code.

You can find further information on the Housing Ombudsman and their code on their website, www.housing-ombudsman.org.uk

Further details of our self-assessment can be found on our website, www.progressgroup.org.uk/feedback-performance


How to make a complaint or provide a compliment

  • Contact us by: Calling 0333 320 4555 or by live chat at www.progressgroup.org.uk, Monday to Friday 8am - 6pm
  • Emailing enquiries@progressgroup.org.uk
  • Submitting an online form www.progressgroup.org.uk/feedback
  • Writing to us at Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW.


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