Continuing to deliver Customer Service Excellence
We are pleased to announce that we have retained our Customer Service Excellence standard for another year.
We are reviewed every year and reaccredited every three years on how we are progressing and evolving our customer service offer with an emphasis on developing customer insight, understanding customer's experience and robust measurement of service satisfaction.
Available to companies and organisations in any sector, the Customer Service Excellence Standard was developed by the government in 2006 to replace the customer service charter mark. It offers a practical tool for driving customer-focused change within an organisation. The accreditation also provides independent validation, certification, and formal recognition of excellence and achievement in customer service.
You can view a list of all Progress Housing Group's awards and accreditations by clicking here to visit our website.