We are proud to be supporting Gas Safety Week 2023, taking place 11– 17 September.

Gas Safety Week, coordinated by Gas Safe Register, is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances.  

To keep you safe, our Gas Team carries out more than 7,000 gas safety checks per year. 

It is a legal requirement that we access your property and carry out a Landlord Gas Safe Record, which includes maintenance and efficiency checks on all gas appliances owned by Progress Housing Group.

So it is important you allow access on the first appointment or contact us to rearrange access. The costs incurred on failed multiple visits are high. If the appointment is not suitable or you have specific needs, please contact us. We really value your co-operation.

Please note - Tenants are responsible for the gas safety checks of their own appliances (appliances that have not been provided by us - this includes gas fires and gas cookers). These must be checked annually by a suitably qualified Gas Safe engineer.

All our properties are fitted with fire and carbon monoxide (CO) alarms and it is important  you check these regularly.

Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning.

You can follow these simple checks to keep you and others safe.

  • Check for warning signs that could indicate your (or others) gas appliances are not working correctly. Signs may include lazy yellow /orange flames instead of crisp blue ones, error messages or unexpected noises from your boiler or dark and sooty stains around your gas appliance. Contact us to check it.


  • Know the six main symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness.


  • Install an audible carbon monoxide alarm and look out for your community by making sure your friends, relatives and neighbours have one too. Check they are marked EN50291 and display the British Standards’ Kitemark.


  • Get your own gas appliances safety checked annually. Many of our properties have gas central heating, gas fires or water heaters and we are required to undertake an annual safety check by law. Legally you must allow us access to do this every year. We do not carry out inspections on gas cookers. We recommend you get a qualified Gas Safe registered engineer to carry out regular gas safety checks.


  • Never attempt to work on a gas appliance yourself. If you wish to get a gas fire fitted, please seek our permission. Always seek the help of a qualified Gas Safe registered engineer who can work on your gas fire in a safe way.


  • If you smell gas or think there might be a gas leak, call the free 24-hour national gas emergency number immediately on 0800 111 999.

Jason Lamb, Gas Safety Manager at Progress Housing Group, said:

“We are proud of our commitment to keeping our tenants safe. A recent external audit by NIC highlighted that our gas safety work is above their national benchmark. This is also reflected by our recent customer satisfaction survey from January to July which shows 97.3% service satisfaction.

“Gas Safety Week provides an opportunity for us to remind our tenants of the importance of gas safety. By taking care of your gas appliances properly you are taking care of your home, your loved ones and even looking out for your local community.”

Watch this video to see how we keep you safe in your homes: 


More information on gas safety and our annual gas safety checks can be found on our website by clicking here. 

  • Progress Lifeline provides carbon monoxide alarms linked to the Progress Lifeline round-the-clock 24/7 control centre. These remotely-monitored carbon monoxide and smoke alarms (telecare) can provide support and peace of mind to families of people who may be older or vulnerable. You can find out more about the different telecare sensors available on the Progress Lifeline website by clicking here.


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