We invited our independent living tenants to tell us what they thought of our services in August last year. The survey helped us to understand how happy our tenants are in their independent living homes and with our services.

The majority of tenants told us we provide good value for money and they are happy with their home, facilities, services and the provisions that are provided.

However, there were some areas where we could improve:

  • You would like to see more Progress Housing Group colleagues on site or know when they have been
  • You want us to be more inclusive and consider people’s disabilities and individual needs when organising activities
  • You want more communication and information around upcoming events
  • You want us to get better at improving our services, such as gardening and repairs


What next?

We are going to work on the themes above to make improvements to those service areas, and provide updates in your house meetings.


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