As your landlord, it is important to us that we provide you with the highest standard of service possible.

We value your opinions and want to know how happy you are with what we are doing – and how we can do better.  

To help us do that, The Regulator of Social Housing has created a set of measures to look at how satisfied you are with the services we provide. These are called Tenant Satisfaction Measures.

In February and March 2023 we will be collecting this data through digital surveys sent by text / email and completing telephone calls if required to ensure we get a valid number of responses.

The survey will consist of 16 questions and six comment boxes for you to write down anything else you want to tell us, such as why you feel a certain way.

This will help us understand what we may need to change or what not to change. In the summer we will publish the results for all to see.

To help us do this, we are using a company called Acuity Research & Practice Limited. Acuity Research & Practice (Acuity) help housing providers like us to improve services through seeking feedback from tenants. 

Who is Acuity?

Acuity Research & Practice (Acuity) helps housing providers like us to improve services and get information from tenants about the services we provide to you. 

Want to know more about Acuity?

Acuity Research & Practice Limited Tel: 01273 287114 Registered in England No. 3503391

They will follow best practice when carrying out this survey and ensure that they conform with ISO20252:2019 and the MRS Code of Conduct.

The survey will consist of 16 questions (some of which you may not need to answer depending on the home you live in).

We will also provide six boxes for you to write down anything else you want to tell us, such as why you feel a certain way. This will help us understand what we may need to change or what not to change.

If you have any questions about this survey, you can email us via bianalyst@progressgroup.org.uk.

 

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