We have now started conducting our Tenant Satisfaction Surveys.​

Tenants will be contacted by our third party contractor Acuity at random throughout the year and asked a series of questions regarding how they rate the services we offer and how they feel about the home that they live in.

This will be either via a text message or email you will receive with a link to the survey, or we may contact you via telephone via your main contact number.

It is your chance to let us know what you think about the delivery of our services and how we support you as a landlord. The results of the survey will help us understand what we may need to change or what not to change and help us drive real service improvement going forward.

We will publish the results from this survey each summer via a variety of communication channels.

We are working in partnership with Acuity Research and Practice Ltd to help us collect all the survey information so they will be the people you may be communicating with.

The results from these will be crucial in driving service improvements and highlighting issues we have with particular services or areas.

These surveys are ongoing, every year as part of The Regulator of Social Housing's Customer Standards framework.

Read more about our Tenant Satisfaction Measures here: Tenant Satisfaction Measures

 

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