Rent and service charges
Please note: Following an update Chrome have done to their browser, some customers are experiencing issues making online payments. Please try using a different browser such as Mozilla Firefox, or Safari.
If you receive an error message when making a payment, it is advisable to check with your bank or card issuer to ensure the payment hasn't gone through before attempting to make another payment.
Are you ready for changes to online payments?
Banks are starting to add more checks to keep you safe when using your bank card online to buy things or make payments to organisations.
It is not being brought in by Progress Housing Association but it might make it harder for you to pay your rent to us if you use our online payment service.
You can prepare for these changes by
- Making sure your Bank has your correct contact information such as your telephone number
- Alternatively you can call our Progress Connect team on 03333204555 to find out other ways to pay your rent or speak to your housing officer
Ways to pay
It is easy and convenient to pay your rent and service charges safely and securely online.
You don't need to sign up for a tenant account or log in to make a payment; all you need is a reference number.
For rent payments, your reference number is your tenancy number which is on your rent statement. For all other payments, please use the number referred to on the invoice or in our correspondence.
- Rent and/or Service Charge payments – nine digit tenancy code beginning with a four or five
- Sundry payments – 8 digit customer code, for example 12/000000
If you do not have a reference number please contact Progress Connect on 03333 204555 (telephone lines are open between 8am and 6pm).
This is the easiest way to pay your rent. Payments can be made straight from your building society or bank account.
We can only take an agreed amount from your account and we will tell you first if we need to change the amount.
You can phone us on 03333 204555 to pay your rent or charges using a debit or credit card.
Housing Benefit is money you may get from your local council to help you pay your rent. It can be paid straight to us as your landlord.
If you do not receive full Housing Benefit you will still have to pay all or some of your rent by one of the other payment methods.
A swipe card enables you to pay your rent or charges in person by cash or cheque at any Post Office or Pay Point outlet. Make sure that you request a receipt and that you keep it as proof of payment.
When do I pay rent?
Your rent should be paid every Monday. You can choose to pay every four weeks but you must pay four weeks in advance.
Remember that it is up to you to pay your rent on time.
Checking your rent balance and recent transactions
We will send you a rent statement by once a year. This will tell you what rent you should have paid and if you have paid it.
You can also check your rent balance by:
- Contacting us on 03333 204555
- Registering for your online tenant account by clicking here.
Problems paying your rent
Money you owe to your landlord is called arrears. If you do not pay your rent you will go into arrears.
If you are finding it hard to pay your rent then please let us know. We can help you to stop things getting more serious. Click here to find out more.
Any other rent questions?
If you want to know more about paying your rent then we have a leaflet that contains a lot more information.
If you still have any questions then contact us on 03333 204555.
Please help us to save on processing fees so we can invest any savings back into our homes.
By choosing the cheapest method you can help us to save more money which we can invest more in your home and community.