National Energy Action, a national charity working to end fuel poverty in England, Wales and Northern Ireland, has produced a series of videos to help you stay warm in your home, save energy and money.

To find out more about National Energy Action, please visit their website.

Cut down condensation in your home

When warm air comes into contact with a cold surface, water is released onto the cold surface in the form of condensation.

Preparing your home for winter

Taking some simple measures before winter can save you from potential repairs and maintenance when the cold weather sets in.

Stay safe in your home (with BSL signing)

Protect yourself in your home whilst keeping yourself warm. Advice on carbon monoxide and gas safety checks.

Make your home energy efficient (with BSL signing)

Using less energy is great for your wallet and for the planet. These simple tips will help keep you warm and save energy.

Are you using your heating/water controls correctly (with BSL signing)

Using your heating and water controls incorrectly could waste energy and money.

Take a meter reading (with BSL signing)

Being able to take an accurate meter reading will mean you aren't paying too much or too little for your energy.

Contact your supplier to discuss your energy debt (with BSL signing)

If you're in debt then speak to your energy supplier about arranging a realistic and affordable payment plan.

Preparing your home to combat the harsher winter weather can not only prevent loss of heating or other plumbing issues, but also to help save on your bills.

We have created a list of tips to keep your home safe and warm:

  • Turn on the heating via the room thermostat and the time clock.  In normal operational conditions the Room thermostat should be set between 18 to 21 degrees.


  • Check that all your radiators get hot to the top (if not, it might mean that they need bleeding with a radiator key) 


  • Check the pressure gauge on the boiler is above 1 and not above 2


  • Check for any signs of distress, leaks, or damage


  • Turn off and make sure that it goes off.

  • Get a radiator key, insert it into the groove in the valve, usually located at the top of your radiator.


  • Using a tissue / cloth to protect your hand, slowly turn the key in an anti-clockwise direction, and listen for a hiss (this is the air escaping.)


  • When the hissing stops, turn the key clockwise again.


  • After this you will need to check the boiler pressure, and if you need to increase the pressure you can do this by filling valve / loop (to about 1 - 1.5 bar)

Please note: This should only be done by the tenant - if the you feel confident and competent to do so. If you are unsure or in doubt please contact the control centre. 

In freezing weather, if possible, keep your heating on low. If you go away for any length of time, turn off your water supply at the stop tap and open all the taps. This will prevent your pipes from freezing in the cold winter temperatures.

In winter, you are more at risk of condensation and mould due to the increase in temperature from your central heating. To help stop mould in your home, you need to decrease the amount of condensation.

For more information click here.

Use lids on pans, wipe down sills, dry clothes outside, and use extractor fans.

Leave window air vents open, open windows, when using the kitchen and bathroom, and air rooms if you are drying or washing.

A constant low heat in winter will help prevent condensation. Allow warm air to circulate by leaving doors open. Insulate your home as much as possible.

Stay one step ahead so you can plan for any bad weather accordingly. Look into setting up weather alerts which inform you of any local flooding and cold weather warnings.

You want to keep an eye out for a drop in water pressure or a possible increase in your water bill. This could be a sign of a leak in your pipework and this will need investigating. Look for leaking taps, hosepipes, washing areas and pressure washers - over the year the cost of leaks really can add up, so it pays to ensure your pipework is in order before Jack Frost arrives.

It’s important to make sure that you have details to hand of who you need to contact in case of an emergency.

If you have a repair, you can report it to us online 24/7 via our website or by phoning 03333 204555 between 8am and 6pm, Monday to Friday and outside of these times for emergencies.

If you have a repair, you can report it to us online 24/7 via our website or by phoning 03333 204555 between 8am and 6pm, Monday to Friday and outside of these times for emergencies.

For more information on how to maintain and repair your home please visit: /coronavirus-repairs/