Our Customer Contact Charter sets out the standards of service people can expect from us. It has been developed with feedback from our customers and each of the standards has a clear measure which has been agreed with our tenant-led scrutiny group.

We will:

  • Do what we say we will do
  • Respond to your queries promptly and efficiently
  • Tell you what we will do next if we cannot answer your query
  • Protect your personal information
  • Provide a people-focused service by employing well trained, multi-skilled and committed people
  • Treat people fairly and take positive action to make our services accessible to all our customers
  • Seek your feedback and use this to make improvements to our services
  • Be helpful, polite and treat you with respect

You can help us by:

  • Asking us to explain anything you are unsure about
  • Providing us with feedback about our service
  • Treating us with respect
  • Giving us all the information we need to help you and keeping your contact details up to date