Here you will find everything you need to know about repairing and maintaining your flat and reporting repairs.

The quickest and easiest way is to report a repair online at any time of the day is by using our repair reporting tool.


Report a repair


Alternatively you can report a repair in the following ways:

By Tel: 03333 204555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies

In person: at any of our offices

In writing: Progress Connect, Sumner House, 21 King Street, Leyland, Lancashire, PR25 2LW

How do we prioritise repairs?

We need to prioritise repairs so that we can help the people who are most at risk of injury or who are suffering the most disruption because of a fault.

Check the priority status of a repair.

Who is responsible for repairs?

It is our responsibility to fix anything in your flat which needs repairing but we will charge you if we have to repair something which has been damaged on purpose or has been damaged through abuse, misuse or neglect.