At the beginning of each year we review your rent and service charges.

You will receive a personal letter about your rent and service charge review.

Why do we increase our rent?

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Meet our financial obligations and deliver our investment programme

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Carry out repairs and maintenance, meet our health and safety obligations

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Ensure high standards of service and to make service improvements

Find out more by watching our short video:

Frequently asked questions

What is happening? 

As you may know, world energy prices have increased and are now at unprecedented levels. As a result, it's predicted that there will be significant increases in energy bills when the energy price cap (which restricts what energy companies can charge) changes on 1 April 2024. Building insurance costs have also been increasing. Increased insurance claims, building material costs and a lack of labour have contributed to increased prices. We are working hard to try and negotiate the best price possible from our suppliers. However, we still expect to see increases during 2024.  

What does this mean for me?

The increase in energy prices will mean we will all be paying more for our household energy bills. In addition, Progress Housing Group manages various communal energy supplies, and we expect to see increases in those bills. The communal energy bills will cover communal heating, lighting and laundry costs. 

If you have a communal supply where you live, this will be paid for via your service charge. Some of our customers, like leaseholders and shared owners, will pay for their building insurance via their service charge. With the expected increases in the communal energy and insurance bills, we will need to change your service charges to meet those costs.

What can we do?

Most people are looking at ways to try and reduce the amount of energy they use to reduce their energy bills. Only using a washing machine when you have a full load or using energy-efficient light bulbs are ways that can help reduce your bills. We are also looking at ways to improve the energy efficiency of the homes that we manage and reduce communal costs. 

If you need help

We understand that you might have worries or concerns about the predicted increases. We are committed to supporting you should you face financial difficulties. Our specialist teams are here for you and can provide guidance on claiming benefits. If you need help, please contact us at 0333 320 4555, email or via live chat on our website,, between 8am and 5pm Monday to Friday.

We have plenty of support information on our website; visit

Over the coming months, we will share advice on our social media: follow us on Facebook, and Twitter @ProgressHG.

We are proud to announce a new partnership with Life & Progress, which offers a support and wellbeing service that provides free, independent, confidential information and advice. You can contact them 24 hours a day, every day of the year, by telephone, email, instant messaging and online. You can contact them on their freephone number 0330 094 8845, and more information is available on their website Mental Health, EAP & Supporting Your People | Life & Progress ( Please use the following to access their online service:

Username: progressgroup             Password: tenant

Citizens Advice also provides an energy and financial advice service offering free, independent, confidential, impartial information and advice. If you need help, contact them on 0800 144 8848 or the debt helpline on 0800 240 4420. They also provide a web chat service on between 8am and 7pm, Monday to Friday.  

Did you know?

You can view your rent balance and rent transactions by logging into your online tenant account.  

Sign up or log into your online tenant account here. 

Sign up now

For more information about your rent and service charges, please contact us.