Understanding my rent statement
Tenancy reference number
Tenancy reference number is a series of numbers found at the top of your statement, just underneath out logo. It’s a good idea to make a note of your tenancy reference number - you might need it when paying your rent or speaking to one of our customer advisors.
If you're checking your rent balance and payments online for the first time, you'll need your 9-digit tenancy reference number.
The dates covered by the statement
Your statement will always show the dates it covers (usually the previous three months). It will also tell the date it was printed.
Overall view of your balance
At the bottom of the statement you will see your statement balance – this either tells you whether your account is in credit to Progress Housing Group (up to date) or debit to Progress Housing Group (you owe us some money).
Credit or debit
If a balance has "CRE" after it, that means you’re in credit. If a balance has "ARR" after it, that means you might need to make a payment.
Payments and charges
We will list out any payments made and the dates you made them in the 'Payments' column. The 'Charges' column is where you will see the amount we’ve requested you pay. Detail on both payments and charges can be found in 'Description' column. If you pay us service charges or management fees in addition to rent payments you will see the breakdown of these charges at the end of the statement
Paying your rent on time
Your rent is due every Monday in advance therefore, if you pay monthly, four weekly or fortnightly, you must pay this in advance and not in arrears. If you are unable to do this in one lump sum, we can make an agreement with you to pay extra until such time as you are a paying in advance as per your preferred payment schedule i.e. one week, fortnightly, four weeks or one month in advance. This will depend on when you receive your wages or benefits.
How to pay
The quickest and easiest way to make a payment is using our tenant portal. You can also activate your tenant account too, to make payments easier.
Direct Debit is the simplest and most convenient way for you to pay your rent. Payments can be made straight from your building society or bank account.
And it means you don't have to worry about missing a rent payment.
It is super easy to set up a direct debit – Set up a Direct Debit
You will need your 9-digit tenancy reference number beginning with '4' or ‘5’.
You can pay your rent using our automated telephone line - call 0333 320 4555.