Feedback on our Community Safety Service
Positive feedback from our tenants included:
"The officer who dealt with my case provided an excellent duty of care."
"[My Community Safety Officer] Leeann is on the ball and dealt with everything efficiently."
"I was kept up to date at all stages and was asked how I was every time I was contacted."
“I do feel supported by Progress Housing Group. They keep me informed and let me know that I can ring up if there are any further anti-social behaviour problems.”
- Read here for a recent example of how our teams worked together to protect tenants: Protecting our tenants from criminal behaviour
Community Safety Service in numbers
No of cases |
2021 / 2022 |
2022 / 2023 |
ASB |
763 |
709 |
Compliance |
327 |
452 |
Customer insight |
2021 / 2022 |
2022 / 2023 |
Overall satisfaction |
52.8% |
58% |
Communication |
51.9% |
64.2% |
Case outcome |
49% |
57.6% |