Positive feedback from our tenants included: 

"The officer who dealt with my case provided an excellent duty of care."

"[My Community Safety Officer] Leeann is on the ball and dealt with everything efficiently."

 "I was kept up to date at all stages and was asked how I was every time I was contacted."

“I do feel supported by Progress Housing Group. They keep me informed and let me know that I can ring up if there are any further anti-social behaviour problems.”

 

 

Community Safety Service in numbers

No of cases

2021 / 2022

2022 / 2023

ASB

763

709

Compliance

327

452

 

Customer insight

2021 / 2022

2022 / 2023

Overall satisfaction

52.8%

58%

Communication

51.9%

64.2%

Case outcome

49%

57.6%