We take our responsibility as a social housing provider very seriously, and providing high-quality homes our tenants feel safe in is our highest priority.
We have always aimed to provide a responsive and proactive service to tackle any damp and mould or disrepair issues.
But how do we know what’s in your home? How do we know, as a responsible landlord, that you are safe?
- We are devising a new plan to give your homes a full ‘Property MOT.’ This means doing a full survey of your home and tackling all issues at once so you can be reassured that you are living in a ‘healthy home’, following the Government’s Housing Health and Safety Rating System (HHSRS) We are calling this our Healthy Homes project.
How will this happen?
We will get in contact with you and make an appointment to do a full survey of your home.
Our technical officers will look at identifying any risk to you, but will focus on making sure you are free from damp and mould.
Whilst there, they will also identify other repairs and arrange to have these fixed.
This will reduce the number of calls you need to make and will deliver our repairs more efficiently, reducing appointments.
Ultimately, we wish to make our repairs service more convenient for you.
Why is it important to allow us access to do this?
As a responsible landlord, it is our job to keep you safe in your homes. To do this, we need to know what risks exist.
Please help us to keep you safe by allowing us access to your homes. If you need to cancel an appointment, please let us know so we can rearrange.
What properties will be assessed?
We will be targeting all homes in the North West. It will affect existing tenants only, as all void properties are given a full survey and ‘Property MOT’ before new tenants move in.
We will initially target properties we have not heard from, where gas is capped at the meter or where we have previously identified high risk issues. The remainder will be targeted methodically. If tenants are experiencing issues in their home that they cannot manage, such as damp and mould, please contact us so we can move you forward in the programme.
What happens after the visit?
Depending on what we find, we may need to carry out repairs immediately or schedule them in with our repairs team. You will receive a follow up document explaining the repairs that have been listed and a scheduled date for the works to be completed.
Is there anything I can do before the visit?
Yes. Once one of our team has contacted you to make an appointment, please feel free to list any repairs you have not reported. Your technical officer will be more than happy to add them to the schedule of work they create. If you have a repair and have not heard from our team yet, please contact our customer service team to arrange a repair through the normal process.
We have recently become aware of disrepair claims management companies cold calling and misrepresenting themselves as employees of Progress Housing Group. How do I know which is genuine?
We recognise there may be some conflicting messages, which is why it is important you understand the process we follow:
- We will never turn up to your home without an appointment.
- We will give you an initial phone call to explain more about the Healthy Homes project and arrange an appointment the following week.
- We will follow this up with a letter. You can find out how to spot a genuine letter here: How to spot a genuine letter from us about repairs or our services
- All our operatives wear a Progress Housing Group uniform and carry ID. You can see some of our Healthy Homes team members in the photo below.