Progress Housing Group works in partnership with over 50 different care providers. Together we enable people with support needs to achieve independent living.

Often a service commissioner contracts with a care provider to provide the support that people need to live an independent lifestyle.

Progress Housing Group provides and manages the properties that people live in.

This handbook has been produced for care workers to provide more information about Progress Housing Group, and how it operates and what you can expect from your housing officer.

Read the handbook for care staff.

We hope you will find it useful and that it will help you both in your role as tenants’ advocates and in promoting independent living.

The Handbook for Care Staff provides information on things like:

  • How to report a repair
  • Housing management such as white goods and furnishing repairs
  • Garden maintenance
  • Adaptations and improvements
  • Rent and service charges
  • Managing anti-social behaviour
  • Tenant involvement.

Full details of the contents can be found on page three of the handbook.

If you cannot find the answer to your question in the handbook, then we would be pleased to hear from you, and you can contact us by: