We are delighted to let you know that Reside Housing Association joined Progress Housing Group on 30 September 2021. 

We are sure you will have a lot of questions about this. However, we want to stress that your home is safe and there will be no changes to your support staff or your tenancy rights as a result of this merger.

You may not immediately notice any differences. However, over time (the next six months), we are planning lots of improvements to the services we provide to you. We will, of course, keep you fully updated on any changes we may make.

Below are some common questions we have been asked. If you have any more questions, please contact us and we are happy to talk to you.

Who is Progress Housing Group?

Progress Housing Group is your landlord. We provide homes all over the country for people who have a support need.

Who is Reside Housing Association?

Reside Housing Association is like us and also provides housing to people with support needs.

Why has Reside Housing Association joined Progress Housing Group?

By Reside joining Progress, it will help us to:

  • Provide more homes for people with a support need

  • Provide better services to you

  • Make sure that the government helps us to provide nice homes for everyone who needs support.

Will my rent and service charge change?

There will be no changes to your rent due to Reside Housing Association joining Progress Housing Group. Your rent will stay the same and will be reviewed every year as we do now. If you get Housing Benefit, it will be paid in the same way as it is now. If you pay by Direct Debit, this will not change.

Will Progress Housing Group still be my landlord?

Yes, there will be no change.

Will my support provider change?

No. Your support provider will stay the same.

Will there be any changes to where I live?

No. There will be no changes. You will have the same home, services, and tenancy rights as you do now. 

Will my gardener change?

No. If we do need to change this, we will always speak to you first. 

Will my supported living housing officer change?

No. If we do need to change this, we will always speak to you first.

Will the way I report repairs change?

No. There will be no changes to the way you can report repairs.

Will you be letting support providers know?

Yes. We have contacted all support providers to let them know.

Will my landlord be called Reside or Progress Housing Group?

Over the next few months, we might choose to use a different name.  However, we will write to you again if we do change our name. Progress Housing Group is still your landlord and there will be no changes to your tenancy agreement.

Will the Scrutiny Pool be involved?

Yes. Our Scrutiny Pool is a group of tenants that look at all our services and ensure that we provide the best services possible to you. We are committed to keeping them involved and working with tenants to shape our services.

Will individuals be able to get involved as they do now?

Yes. We will continue to provide opportunities for tenants across the country to have their say. This will include meetings and activities.

What if I have any more questions?

If you have any other questions, please ask.

You can do this by:

  • Phoning us on 03333 204555

  • Or, if you need assistance, please ask your support worker or family member to help you contact us.

You can also join a Zoom information session and meet other tenants and employees from Reside Housing Association.

If you would like to join a Zoom session, please contact us at community@progressgroup.org.uk or 03333 204555.

Thank you for reading this letter. These are exciting times, and we are committed to being the best landlord we can be. We would love you to tell us what you think about Reside joining Progress, so please do get in touch if you have any feedback.

An EasyRead version of this letter is available on our website here.