This short video explains how we can make sure that repairs and essential compliance checks can be completed as safely as possible during coronavirus (COVID-19).

Repairing and maintaining your property during lockdown.

We will be carrying out all responsive repairs, so long as we can maintain social distancing and can continue to follow government guidance. 

We will only carry out those repairs where we can maintain social distancing and we will be contacting all customers prior to attending to check if you are well enough and happy for us to visit your home.  If you are not happy and your repair is not essential, we will put your repair on hold until you are ready for us to visit you.

Scotland

If you are a Scottish resident, the new guidance means that home visits by contractors should only be for ‘essential services’. We will continue to undertake any emergency health and safety repairs.  However, we will be unable to carry out non-urgent repairs and services in this period. Non-urgent services include gardening and any planned maintenance. Any non-essential repairs will be scheduled once the restrictions are eased.

Cumbria

South Lakes Housing has made the decision to enforce additional local restrictions due to the infection rate in Cumbria. Therefore, we are currently only attending emergency repairs.

We will reinstate routine repairs and planned work once we are able to do so.

If you have any concerns, please contact us here.

Are you carrying out planned improvement works?

Internal planned works 

We will contact you in advance if work is planned at your property to ensure that you are comfortable with the work taking place.

All works undertaken will be in line with the latest Government guidance. We ask if you can help us maintain social distancing and not enter the areas where work is taking place.  

Where two-person working is essential, our contractors and operatives will be working in ‘bubbles’.  Some work may take longer than usual due to new working arrangements, and we ask that you remain patient during this time.

Planned external works. New working arrangements, safe systems of work, and risk assessments have allowed our roofing, re-pointing, external painting, and window replacement programmes to continue through lockdown—thank-you to all customers for assisting our operatives and contractors during this work.

You can report a new repair here.
Compliance (Health & Safety)

We will continue to carry out all compliance-related safety checks and remedial works including gas servicing and electrical testing in your home. This is to ensure your health and safety and to meet the requirements of our regulator, so please continue to allow us access to your homes.

We have put extra measures and safeguards to make sure you are protected, this includes Personal Protective Equipment for our operatives, which they may wear on their visit to your home.


 What to do in a gas emergency

How to switch off the electrics in an emergency

How to turn off your water supply

How to unblock a toilet

What to do if your pipe or sink is blocked

All repairs have recommenced and are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

We are continuing to operate our emergency repairs service and will attend to any emergency repair within 24 hours.

Please note, emergency repairs are those repairs which if not completed, carry the risk of immediate injury to people or major damage to property. These include:

Gas leak

These should be reported immediately to the National Gas Emergency Service on 0800 111 999.

Heating

Total failure of heating system and no alternative source of heat or hot water (ie. no fire in the property or no electric shower).

Electricity

Total loss of electricity or a dangerous electrical fault with electric sockets or lights.

Live or bare wires or electricity in contact with water.

Breakdown of white goods within our independent\supported living schemes.

Heating

Total failure of heating system and no alternative source of heat or hot water (i.e. no fire in the property or no electric shower).

Major incident involving emergency services or safe systems

Structural damage caused by fire, flood or high winds.

Any repair that poses a risk to the customer, the public or to the structure and security of the building.

Plumbing

Total loss of water supply or a major leak.

If you only have one toilet and you cannot use it, and you have tried to unblock it.

Security

External (outside) doors and windows (ground floor) not secure.

Stairs

Damage to staircases or bannisters that post a risk to you or anyone in your home

As we are now delivering non-essential repairs again, we would ask that you only report emergency repairs if they are listed above.  Please do not ask us to attend within emergency timescales if your repair can wait.  Emergency repairs should not be reported out of hours, unless there is the danger of immediate injury to people or major damage to property.

All planned works have recommenced and are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

Yes, we are following Public Health England guidance and are making sure all our operatives have all the necessary safety equipment they need.

Any staff who are affected by coronavirus (COVID-19) and need to self-isolate will not visit your property. Additionally, we ask that you tell us if anyone in your household is self-isolating.

No, we have a legal obligation to carry out all compliance safety checks in your home. We class these checks as essential repairs, and we are asking that you allow us access to your home to complete these. 

All appointments are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

Yes, please let us know if you are self-isolating. We may ask for more details from you, such as when you started self-isolating. This is to make sure we take additional precautions for the safety of all our colleagues and customers.

 

 

We are carrying out daily checks with all our repairs team, and any of our operatives who may have been in contact with someone with coronavirus (COVID-19) are being asked to self-isolate and not come to work. If anyone shows any symptoms (such as a cough or high temperature), they are being advised to stay at home and not come into work.

Yes – works are continuing in line with government guidelines, the grounds maintenance service provided in the majority of our operational areas for general needs and independent living properties has been limited but is now fully operational.  . This could be subject to change dependent on any further guidance received from the government.                       

If you have any concerns relating to grounds maintenance, please contact us on 03333 204555 by web chat on our website wwww.progressgroup.org.uk, or email enquiries@progressgroup.org.uk