If you can smell gas or think there's a gas leak
Stay safe by following this advice:
- open your doors and windows so the gas can escape
- don't smoke or use matches or cigarette lighters
- don't turn light switches or anything electrical on or off, including mobile phones
- if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again
Then you should go outside and call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They'll advise you from there.
Don't go back inside until they've given you the all clear.
If you've lost electricity or gas supply...
- Electricity outage
Contact your local network operator by calling 105.
You can also visit www.powercut105.com for more information and to find out who your local network operator is.
Call us on 03333 204555 if you don't seem to have gas coming to your property, but you don't smell a gas leak.
If you have a top-up (prepay) meter
If you’re having difficulty keeping up with your payments and keeping the meter topped up, please get in touch. We can discuss how we can help and refer you to other organisations if you’d like some impartial advice.
Get in touch if you have any other kind of emergency
For emergency repairs, please call us on 0300 30 30 635.
Find out what an emergency repair is here.
Please note, in line with government latest instruction to protect staff and customers, we are now restricting our repairs service to emergencies and to health and safety-related works, including all statutory compliance work.
For emergencies relating to domestic abuse or community safety where you feel that you or someone else is in danger, please contact 999. If you can’t speak then cough or make a noise then tap 55 on keypad and follow instructions.