Find out what to do if:
  • you think you have a gas leak
  • you've lost electricity or gas supply
  • you have any other kind of emergency

If you can smell gas or think there's a gas leak

Stay safe by following this advice:

  • open your doors and windows so the gas can escape
  • don't smoke or use matches or cigarette lighters
  • don't turn light switches or anything electrical on or off, including mobile phones
  • if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again

Then you should go outside and call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They'll advise you from there.

Don't go back inside until they've given you the all clear.

Please click here to watch our video on what to do in a gas emergency.

If you've lost electricity or gas supply...

  • Electricity outage

Contact your local network operator by calling 105.

You can also visit for more information and to find out who your local network operator is.

  • Gas outage

Call us on 03333 204555 if you don't seem to have gas coming to your property, but you don't smell a gas leak.


If you have a top-up (prepay) meter

If you’re having difficulty keeping up with your payments and keeping the meter topped up, please get in touch. We can discuss how we can help and refer you to other organisations if you’d like some impartial advice.


Get in touch if you have any other kind of emergency

For emergency repairs, please call us on 0300 30 30 635.
Find out what an emergency repair is here. 

Please note, in line with government latest instruction to protect staff and customers, we are now restricting our repairs service to emergencies and to health and safety-related works, including all statutory compliance work.

For emergencies relating to domestic abuse or community safety where you feel that you or someone else is in danger, please contact 999. If you can’t speak then cough or make a noise then tap 55 on keypad and follow instructions. 

Non-emergency issues relating to your neighbourhood, services, community safety or anything else, can be reported here.


Watch 'how to' videos on simple repairs

Watch a series of videos to help:

    What to do in a gas emergency
    How to switch off electrics in an emergency
    How to turn off your water supply
    How to unblock a toilet
    How to fix a blocked pipe or sink


Watch now