An update on your tenant committee
Last year, we launched our tenant committees to help us shape a more people-focused approach to our services.
We recently held a joint meeting with our supported living and general needs tenant committees, chaired by our Board Chair, Sheena McDonnell.
During the meeting, we discussed how we actively listen to our tenants and customers, ensuring their feedback shapes our services. We also talked about the committees' achievements so far and set goals for the future.
These future goals included:
- Schedule an insight session on Consumer Standards.
- Include an action plan in the Customer Voice Strategy.
- Include more case studies in presentations.
- Schedule an insight session on the Community Investment Fund (CIF).
- Communicate the Group's values more clearly to tenant groups.
Michael, a committee member and an independent living tenant, said: "The tenant has a voice, and the organisation (Progress Housing Group) is listening to that voice.”
Julie, a committee member and independent living tenant, said: “I feel I am learning more. I think we should be able to see the benefit because as tenants we are looking at things differently to the board.”
Our Executive Director, Debbie Atherton attended the meeting and shared her thoughts: "It's great to bring everyone together, hear their perspectives, and look at how we can use their feedback to drive forward meaningful change."
The dates of the next tenant committee meetings will be:
- RWP Committee – Monday, 14 July 2025 at 11am, via Microsoft Teams.
- Progress Homes Committee – Wednesday, 16 July 2025 at 11am, at Sumner House.
You can hear from more of our tenant committee members about why they wanted to get involved here: