Gas Safety Week: Looking after your home, friends, and family
It is important that we keep you safe and that you understand your responsibilities with gas safety.
So, as part of Gas Safety Week 2025, we want to share with you why it is important to take care of your gas appliances to look after your home, friends and family.
Unsafe gas appliances, whether badly fitted or poorly serviced, can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly and without warning, as you cannot smell it, see it, or taste it.
Whilst we are responsible for the gas safety of your home, you can make a difference too by taking positive action.
Allow us access to complete annual gas safety checks
By law, as your landlord, we must keep gas pipework, flues and the appliances provided in good condition. We must arrange a gas safety check of the appliances and flues every year and give you a record of the check within 28 days. It is important you allow us access to your home to do this. We will ring and arrange an appointment with you.
Ensure all gas appliances that you own have been annually safety checked
We are not responsible for gas appliances that we have not provided, such as gas fires and gas cookers. You should arrange for these to be safety checked once a year and serviced regularly by a Gas Safe registered engineer.
Never attempt to work on a gas appliance yourself
If you wish to have a gas appliance fitted, please ask for our permission before work starts. Anyone who comes to work on your gas appliances, pipework or flues must be Gas Safe registered and appropriately qualified. You can find this information on the back of their Gas Safe ID card and on the Gas Safe Register website.
Look out for the warning signs of unsafe gas appliances
Warning signs may include lazy yellow/orange flames instead of crisp blue ones, black marks on or around the appliance, a pilot light that keeps going out, too much condensation in the room, or error messages on the appliance’s control panel. If you spot any of these signs, stop using the appliance and contact us immediately, or if you own the appliance, contact a Gas Safe registered engineer.
Test the carbon monoxide alarms
We are required to fit a carbon monoxide alarm in every room containing gas appliances (excluding appliances used for cooking purposes). They should be marked EN50291 and display the British Standards’ Kitemark. It is a good idea to regularly test these to ensure they are still working and report any issues to us.
Remember the six main symptoms of carbon monoxide poisoning: headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness. If you suspect carbon monoxide, get into fresh air immediately and call the free 24-hour national gas emergency number on 0800 111 999.
Ensure the vents and/or flues are not blocked
Vents and flues are there to ensure the gas appliances work safely. Blocking them could prevent this.
Lewis Peano, Gas Operations Manager, said: "We are proud of our commitment to keeping our tenants safe. This is reflected by this year’s customer satisfaction surveys, in which 149 tenants shared their views. Every satisfaction measure exceeded our 92 per cent target. Overall service and workmanship both scored 97.3 per cent, Communication came in at 93.9 per cent, and our average rating across all measures was 9.6 out of 10.
Gas Safety Week provides an opportunity for us to remind our tenants of the importance of gas safety. By ensuring your annual gas safety check is carried out by our qualified operatives, you are taking care of your home, your loved ones and even looking out for your local community."
For gas safety advice and to find or check an engineer, visit the Gas Safe Register website at www.GasSafeRegister.co.uk. Alternatively, call the free helpline on 0800 408 5500.
For more information about gas safety, visit Gas safety
Watch our video to see how we keep you safe in your home: Progress Housing Group | keeping you safe in your home | gas safety