Working together to improve your experience - Why sharing your details with us matters

We want to make sure you get the best possible service from us, and to do that, we are working on getting to know you better.

By having up-to-date and complete information about all our tenants, we can personalise our support, respond to your needs more quickly, and shape our services around what matters most to you.

How your information helps

•    Better customer service: Knowing your needs helps us tailor our support for you.
•    Improved communication: Understanding your language or communication preferences means we can keep in touch more effectively.
•    Stronger community: Complete information helps us design initiatives and support networks that matter to you and your neighbours.
•    Financial support: We can identify and help those who might need extra support or are at risk of financial difficulties.
•    More efficient service: The right data lets us answer your queries faster and more personally.

What we are asking from you
We are looking to update some details, including date of birth, gender, nationality, ethnicity, sexual orientation, marital status, disability, and religion. You always have the right to choose “Prefer not to say” for any question, and your privacy is our top priority.
Your privacy matters
We treat your personal information with the strictest confidence. We follow all data protection rules and will always explain why we’re asking and how your information will be used.

How we are collecting this information

•    New tenants will be asked for this information when they sign up, with clear explanations from our housing officers.
•    If you contact our Customer Contact Team, we may ask for missing details — but only to help us help you better.
•    For sensitive questions, “Prefer not to say” is always an option, and every response is respected.

By helping us keep your details up to date, you are helping us shape better services and a stronger community for everyone.