Life & Progress tenant wellbeing and support | Why Talking Matters

We offer our tenants a free wellbeing and support service with mental health provider Life & Progress.

This month, Life & Progress discusses why it is important to talk about how you are feeling.

Mental health is just as important as physical health – and yet, for many, it’s still difficult to talk about.

But talking about mental health– openly, respectfully, and compassionately – is one of the most powerful ways we can break the stigma and support ourselves and others.

Why Talking Matters

We all have mental health. Some days we feel strong and positive; other days, we feel overwhelmed, low, or anxious.

Talking about mental health helps:

• Normalise the conversation – making it okay to not be okay
• Encourage early support – reducing the risk of problems worsening
• Strengthen relationships – building empathy, trust, and understanding
• Promote a healthier culture –where people feel seen, heard, and supported

When we create space for open dialogue, we make it easier for others to speak up and seek help – and that can save lives.

How to start a mental health conversation

Just being present, compassionate, and non-judgmental can go a long way.

Here are some tips for opening up conversations:

1. Choose the right moment

Pick a quiet, private setting where you won’t be rushed or interrupted. A walk, coffee break, or even a casual check-in can be a good opportunity.

2. Be genuine and open-ended

Try starting with:

“I’ve noticed you’ve seemed a bit down lately – how are you really doing?”

“You’ve had a lot on your plate recently.

Do you want to talk about it?”

3. Listen without judgment

Sometimes, the best support is simply to listen.

Avoid interrupting, giving quick advice, or minimising their feelings. Let them speak freely and thank them for opening up.

4. Ask how you can help

You don’t need all the answers. Just asking “Is there anything I can do to support you?” can be incredibly reassuring.

5. Signpost to support

Encouraging people to speak to someone, a GP, or to engage with a supportive charity, or to speak to their tenant support helpline.

If you are struggling, it’s okay to speak up

Opening up about your own mental health can feel daunting. But remember – you’re not alone. Sharing how you’re feeling with someone you trust can ease the burden and help you feel more supported.

• You also have access to your free wellbeing and support service through Life & Progress, which offers confidential counselling, advice, and guidance for any issue affecting your wellbeing.

Life & Progress - Your wellbeing and support service

Your free wellbeing and support service is there to listen, support, and help you navigate life’s ups and downs. Whether you’re worried about your mental health, supporting a loved one, or just need someone to talk to – this service is here for you.

Services include, but not limited to:

• 24/7 telephone support, advice and guidance
• In the Moment Counselling support
• Support for anxiety, depression, stress, grief, trauma,

and for improving mental wellbeing:

• Online support, articles, help sheets, and useful tips
• Practical information, including debt advice

All support is confidential, non-judgmental, and free to access.

You can access Life & Progress by calling 0330 094 8845

You can also visit www.tenantcare.co.uk

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For more information, visit Free wellbeing and support service 

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