You can read your newsletter online and sign up for your email newsletter below.
We’ll keep you updated with your latest community news, service updates and opportunities.
If you live in an independent living scheme, you will also receive a printed newsletter in the post every six months, the Independent Times.
Do you have a story you would like to share? Let us know, and we can share it in our newsletter and Facebook page.
We put our tenants and customers at the heart of everything we do.
To do that well, we need your help to share your thoughts on our services and shape what we do. You can get involved in many different ways, whether in person or digitally. We would also love to hear from you if you have any new ideas for yourself and others to get involved.
Please get in touch with your Customer Voice Team: community@progressgroup.org.uk or 01772 450669
Ways to get involved
Read about how well we are doing
You can read your Tenant Annual Review here.
If you want to keep up to date on how well we are keeping our promises to you, head over to our performance section.
Follow us on social media and keep up-to-date with all your latest community news, service updates and more.
Follow us on:
If you live in our Kilnhouse community, you can join the Kilnhouse Community Chat Facebook Group.
Do you have a story you would like to share? Let us know, and we can share it in our newsletter and Facebook page.
Complete surveys and questionnaires
We share regular surveys with you to understand how happy you are with our services and to give you the opportunity to make suggestions on how we can improve what we do.
We have a number of groups which are open to all our tenants.
Check out the section below to find out more about each group and also our events section.
Volunteer to inspect our homes and communities
Our volunteer tenants play a vital role in checking the quality of our services.
We are always on the lookout for more volunteers, so if you would like to join us, please get in touch with our Customer Voice Team to find out more.
We provide training on what to do for each role, so don’t let that put you off.
Progress volunteers - community
Our community volunteers carry out a monthly check of the area they live in to let us know how the area is looking, what is good and what could be an improvement.
We use these comments to create actions to resolve immediate issues as well as help develop improvement plans for the local area.
Progress volunteers - homes
Our home volunteers help with quality checks on properties that are about to be let to new tenants. Sometimes, this will be a visit to a property or a virtual check using video and photographs. They comment on whether they would be happy to move to the property and what would make the property more attractive to new tenants.
Volunteer to mystery shop our services
Our Talk Back Volunteers provide feedback on their experience when contacting the Group by telephone or live chat. They let us know if their enquiry was resolved and if it was handled politely.
Join us or volunteer at an event
Progress in Bloom and our Sunflower and Scarecrow Festival are annual competitions that celebrate the hard work of our tenants that help make our communities beautiful places.
We also run regular community events such as community clean-ups, cultural celebrations, Community Champions Awards and fun days.
Visit our events page, sign up for your tenant email newsletter, or follow us on social media to find out more and how to take part.
Involvement groups
Including tenant experience as part of our governance structure means we can share what's best for our tenants and communities at the heart of the organisation.
If you would like to know more about our committees, which include tenants and board members (non-executive directors) representation, please contact us.
Tenants’ Voice - Improving Services group
Our Tenants' Voice - Improving Services group (formerly known as the Scrutiny Pool) is made up of tenants from across Progress Housing Group. It completes reviews on different areas of the organisation to identify what we do well and make recommendations for improvements in areas where we could do better.
The Tenants' Forum is made up of volunteer tenants, who receive updates on information and performance for comment before they are presented to our Board.
The Tenants’ Forum meets every quarter and gives you the opportunity to have your say, make comments and ask questions on the information presented.
Your Voice – Complaints and Compliments
This group is made up of volunteer tenants who help us to quality check our complaints and compliments process. The group meets twice yearly to look at our performance in responding to complaints and compliments.
They also use real-life examples of complaints (anonymous) received to check that we are following our process and make suggestions for improvements that could be made.
We hold short sessions to talk about specific services to find out what our tenants think, what we are doing well and what could be improved.
Check out our events section to find out when our groups are next meeting.
Community Investment Fund Panel
Join our panel and help us to decide how we can best spend our Community Investment Fund to support community groups and projects
How to get involved
Upcoming events
Have your say | latest consultations